Re-Opening Q&A

We are excited to welcome visitors back to the Maltz Museum. Our top priority is the safety of our visitors and staff and thus we are following the policies set forth by Governor’s DeWine’s office and the CDC. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.

Facial Coverings
The CDC recommends wearing face coverings in social settings to slow the spread of COVID-19 and Governor DeWine has recently required facial coverings in Cuyahoga County. All visitors and staff are required to wear protective face coverings when inside the building until further notice.

Wellness Checks
When entering the building, visitors will stop at the Security Station, have their temperature taken and review the health screening questions.

Screening questions:

Have you or anyone in your house had any of the following symptoms in the past 14 days?

1. Fever or chills
2. Unexpected cough, shortness of breath, or sore throat
3. Pneumonia/flu symptoms
4. Loss of smell or change in the sense of taste

If you or any close contact has experienced symptoms within 14 days of your planned visit, please do not plan a visit to the Museum.

Social distancing of 6’ between parties is required. Signage will be posted throughout the museum indicating safe distances and wayfinding that optimizes the experience for all visitors.

Is my ticket valid all day? What if I leave and return?
Your ticket is valid for the reserved time on the reservation, but once you leave the Museum you will not be readmitted.

What if I am late or miss my ticketed entry time?
If you arrive more than 15 minutes after the time on your ticket, the museum will attempt to admit you at the next available time slot that day. Please note that due to safety limits, entry is not guaranteed.

Tours and Programming
At this time the museum will not offer public tours or on-site programs. Please visit the museum’s calendar for information on upcoming virtual programs.

What amenities and galleries will be open?
An American Story
The Temple-Tifereth Israel Gallery
Dimensions in Testimony Interactive Biography of Stanley Bernath

The Museum will have a single flow of traffic through the galleries. The Interactive Biography will have limited seating due to social distancing guidelines.

What amenities and galleries will be closed?
Coat closet will be temporarily unavailable.
All water fountains are turned off. You may bring in your own bottled water into the museum.
All shared headphones and touchscreens are turned off.
The Special Exhibition Gallery is currently closed.

Museum Store
The Museum Store will have additional safety measures in place including increased sanitization and plexi shields at the checkout. The store will limit the number of guests to ensure social distancing.

We are proud to join local partners with CLEan committed health and safety protocols
Learn more about Destination Cleveland’s CLEAN COMMITTED program.

The Maltz Museum shall be blameless for all claims arising out of visits to the museum. This includes but is not limited to personal injury, illness or infection. For the safety and wellness of staff, clients, and guests the Maltz Museum reserves the right to follow any applicable guidelines, including the State of Ohio COVID19 Guidelines as outlined or as revised.