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Manager of Public Programming
DEPARTMENT: External Relations
SUPERVISOR: Director of External Relations
SCHEDULE: Full-Time
SUMMARY
The Manager of Public Programming seeks to create a more inclusive society through the exploration and celebration of Jewish history and culture, as well as deepening an understanding for other faiths and cultures by looking through the lens of the Jewish value “respect for all humanity.” Passionate about adult learning and enrichment through arts and culture, with excellent organization and coordination skills, this charismatic and personable go-getter will join the external relations team on a full-time basis working with a significant level of autonomy to conceptualize, plan, and facilitate public programs. Must be independent, curious, and professional with a proven track record of creating and implementing successful public programs, conferences, and/or special events that have incorporated keynote speakers, panel discussions, hands-on interactive experience, workshops, and more. Experience with both in-person and online production. Technically savvy, willingness to think out of the box, as well as respond to clear goals and directives to deliver robust seasonal programming plans.
Duties and Responsibilities
- Advance the Maltz Museum’s audience in Northeast Ohio and beyond by providing relevant programming content for in-person and online events, estimated one to two per week, including Wednesday evenings and/or Sunday afternoons.
- Build relationships and make connections between people and programs to reflect various themes related to the Maltz Museum’s exhibitions.
- Identify dynamic, qualified speakers to present academic lectures, book talks, interactive workshops, panel discussions, and more.
- Coordinate all logistical details of an in-person program, including coordination from early program ideation to writing program descriptions, to meeting deadlines for marketing needs, to collecting speaker bios for program introductions, to testing tech and registration functionality, to welcoming guests and speakers during programs, to sending thank you communications after the program ends.
- Lend expertise to others, including supporting and scheduling speakers for docent trainings, member events, and other special projects, as assigned.
Qualifications
- Experience working in a nonprofit or educational setting is required, in addition to being able to take an idea and turn it into a program with minimal “hands-on” supervision. Self-starter, goal-achiever, deadline-driven, people-person, with significant coordination and organizational skills.
- Be curious, well read with a vested interest in history and current events, with ability to research ideas that are relevant to museum audiences.
- Excellent communication skills both written and verbal with ability to lead conversations, develop programs, and facilitate them as needed.
HOW TO APPLY
Please submit a cover letter with resume to hr@mmjh.org. Only email applications will be accepted. No phone calls or snail mail, please. In your cover letter, tell us in a few words why this job interests you.
The Maltz Museum of Jewish Heritage provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
External Relations Coordinator
SUPERVISOR: Director of External Relations
SCHEDULE: Full-Time
SUMMARY
The External Relations Coordinator is an external facing position focused on three areas of strength: 1) excellence in customer service, 2) outstanding written and verbal communications, and 3) superior organizational skills. This role is the primary contact for booking student and adult group tours, which includes timely communication over phone and email to negotiate tour details such as securing dates and times, organizing between internal departments to ensure proper staffing, finalizing tour agreements, and greeting tour groups when they arrive at the museum. The role also provides administrative support to the director of external relations and the external relations team, such as helping coordinate logistics for online and in-person programs and events, maintaining workflow calendars to support timely delivery of marketing materials, and helping with set up and break down of programs and events hosted at the museum and nearby venues. Other duties as assigned.
Provide Excellence in Customer Service for Group Tours
- The role requires a welcoming approach and excellent customer service skills, treating people of diverse ages, cultures, and backgrounds with equal respect. Experience in communicating on the phone, via email, and face-to face, as the first point of contact for student and adult group tours.
- Lead the charge for booking tours from start to finish, including:
- Provide timely responses to inquiries
- Offer knowledgeable information about product offerings and pricing
- Schedule and secure dates on the museum calendar using our CRM database Altru (a Blackbaud product)
- Send out written agreements for approval signatures
- Be accommodating and flexible with changes as they arise
- Think creatively in making situations work for everyone
- Ensure staff and volunteers are scheduled and prepared for tours, and are aware of any special requests or modifications specific to the group
- Greet groups when they arrive to the museum to ensure a quality visit
- Run post-visit surveys to gain feedback on how to improve
- In collaboration with other museum managers (volunteer, education, and programming), take the lead in coordinating docent trainings.
Central Resource for Stop the Hate Tour and Workshop Coordination
- Working in collaboration with organizational partners, Lake Erie Ink and Roots of American Music, this role is the center point for coordinating tours and workshops for our flagship program, Stop the Hate. Must keep excellent records, with meticulous detail, developing trusted relationships with teachers and partner organizations, working diligently to accommodate scheduling challenges and keep everything moving forward with a positive team-oriented disposition
- Work independently and with our partners to create and deliver pre-and-post museum visit surveys that will be used to report to funders as well as created program improvements.
Administrative Duties as Assigned
- Using superior organization skills and clear and direct communications skills, this role provides administrative support to the director of external relations and the external relations team by helping coordinate logistics for online and in-person programs and events. Examples of work might include collecting, filing contracts with speakers; orchestrating payment of speaker fees; gathering materials for presentations; maintaining workflow calendars to support timely delivery of marketing materials and website or social updates, and helping with set up and break down of programs and events hosted at the museum and nearby venues.
Education & Experience
- Professional environment working with the public in a customer service-oriented role; museum experience is a plus, but not required.
- Bachelor’s degree in project management, marketing, communications, design, journalism, English, education, history, or similar preferred (or equivalent work history).
- A commitment to fostering a culture of diversity and inclusion, passionate about education and learning
- Experience working with middle and high school students and teachers, with an understanding for dynamics of group visits to facilities and institutions.
- Evidence of strong coordination skills, both with internal and external collaborators; ability to deal effectively with partners, visitors, and staff – pleasant in-person, phone, and email communication manners are a must!
- Ability to work with databases, Office 365, online learning platforms, and other digital tools.
- Maintains excellent records and creates highly organized, consistent, and clear workflow for self-directed day to day activities and tasks.
- Proactive and productive with minimal oversight.
- Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills; with the ability to handle a variety of responsibilities under pressure.
HOW TO APPLY
Please submit a cover letter with resume to hr@mmjh.org. Only email applications will be accepted. No phone calls or snail mail, please. In your cover letter, tell us in a few words why this job interests you.
The Maltz Museum of Jewish Heritage provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
Visitor Services Associate
SUPERVISOR: Manager, Volunteer and Visitor Services
SCHEDULE: Part-Time (10-20 hrs. week)
SUMMARY
The Visitor Services Associate acts as a customer service agent in all areas of the Museum relating to admissions, crowd flow, ticketing, Museum Store sales, general admission, and membership. The VSA will also show exemplary customer service for all front of house including front desk, Museum Store, galleries, special events, and assist in handling all issues related to visitor safety and comfort.
DUTIES & RESPONSIBILITIES
- Check-in and orient guests upon arrival.
- Maintain a safe environment for visitors and staff.
- Provide excellent front desk, museum store and overall customer service to guests.
- Answer telephone ticketing reservation line, return voicemail messages, and input visitor reservations.
- Sell memberships and Museum Store merchandise.
- Open and close the Museum.
- Ensure information desk and museum store are well organized.
- Provide accurate cash depositing and reporting.
- Monitor front desk, exhibitions, and Museum Store throughout the day to ensure safety protocols are being observed.
- Maintain a cordial and open atmosphere for volunteers.
- Assist with set-up and management of private and special events.
- Troubleshoot computer and AV problems.
- Provide support for special projects across museum departments.
- Other duties as assigned.
MINIMUM EDUCATION REQUIREMENTS
High School diploma, College preferred
MINIMUM EXPERIENCE REQUIRED
Two years’ visitor/guest services and retail.
Computer experience required
WORK SCHEDULE
Varies with Museum open hours, Tuesday through Sunday.
HOW TO APPLY
Please send your resume to Human Resources, Maltz Museum, 2929 Richmond Rd., Beachwood, Ohio, 44122, hr@mmjh.org. No phone calls, please.
The Maltz Museum of Jewish Heritage provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
