Careers

• Reports to: Senior Director of Marketing & Advancement
• Department: Advancement
• Schedule: Full-time; benefits-eligible

SUMMARY

The Advancement Operations Manager is a key member of the Maltz Museum’s Advancement team, providing critical support for fundraising operations, membership services, donor stewardship, and executive initiatives. This role is responsible for maintaining the integrity of the Museum’s constituent database (Blackbaud Altru), processing gifts and memberships, managing donor and member records, creating reports and mailing lists, and providing outstanding customer service to members, donors, and visitors. The position also supports grant writing, event coordination, and administrative initiatives to ensure the Museum’s advancement operations run efficiently and effectively.

The ideal candidate is highly organized, detail-oriented, analytical, and comfortable working with data. They enjoy maintaining accurate records, solving problems, providing excellent customer service, and helping create a positive experience for members, donors, and other stakeholders.

Duties & Responsibilities

CRM, Membership & Advancement Operations

• Serve as the primary administrator for the Museum’s CRM database (Blackbaud Altru), ensuring constituent records are accurate, complete, and up to date.
• Process and record donations, pledges, memberships, sponsorships, and other gifts accurately and efficiently.
• Manage membership transactions, including new memberships, renewals, upgrades, gift memberships, and member benefits.
• Generate gift acknowledgments, membership letters, tax receipts, membership cards, and other donor and member correspondence in a timely manner.
• Create, manage, and maintain donor, member, prospect, and event mailing lists for fundraising, membership, and marketing initiatives.
• Run database queries, generate reports, and extract data to support fundraising campaigns, membership renewals, grant reporting, event invitations, and organizational decision-making.
• Maintain the integrity of constituent data through ongoing record updates, data cleanup, and quality control.
• Respond promptly and professionally to member and donor inquiries by phone, email, and in person, providing exceptional customer service and resolving issues with care and accuracy.
• Build positive relationships with members, donors, volunteers, and visitors while ensuring a welcoming and responsive experience.

Development & Grant Support

• Research and identify grant opportunities aligned with the Museum’s mission and strategic priorities.
• Manage the grants calendar and workflow by tracking deadlines, coordinating internal schedules, gathering required materials, and helping ensure all proposals and reports are completed and submitted on time.
• Assist the Development Director in drafting, proofreading, and assembling grant proposals, reports, and supporting materials.
• Support donor cultivation and stewardship activities through accurate recordkeeping, correspondence, and administrative support.
• Assist with planning and coordinating fundraising and donor events, including the Maltz Heritage Award and other Development Department initiatives.

Administrative Support

• Provide administrative support to the Senior Director of Marketing & Advancement and Executive Director as needed.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree preferred.
• Experience in nonprofit development, fundraising operations, membership services, CRM/database administration, donor services, advancement services, or a related field.
• Demonstrated experience working with CRM or donor database systems (Blackbaud Altru, Raiser’s Edge, Salesforce, Bloomerang, or similar) strongly preferred.
• Experience processing gifts, memberships, maintaining constituent records, creating mailing lists, and generating reports.
• Strong proficiency in Microsoft Office, particularly Excel, including sorting, filtering, and working with large datasets.
• Excellent written, verbal, and proofreading skills.
• Outstanding customer service and interpersonal skills, with the ability to communicate professionally and build positive relationships with members, donors, volunteers, and the public.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities while meeting deadlines.
• Comfortable learning new technology and using data to support fundraising, membership, and organizational goals.
• Ability to work both independently and collaboratively while maintaining confidentiality, professionalism, and a high level of accuracy.
• Commitment to the Museum’s mission and to creating a welcoming, responsive experience for all constituents.

Salary Range

Competitive annual salary commensurate with experience.

How to Apply

Please submit a cover letter with resume to hr@mmjh.org.

Only applications received via email will be accepted. No phone calls or snail mail, please.

In your cover letter, please tell us why this job interests you. Selected applicants will be reviewed by the Museum’s search committee, and a background check is required as part of the hiring process. Job posting is subject to change.

Equal Employment Opportunity

The Museum provides equal employment opportunity (EEO) to you and all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation, or other legally protected status. The Museum does not discriminate in hiring, training, compensation, benefits, promotion, transfer, discipline, or termination.

Non-Discrimination Policy

The Maltz Museum is committed to providing a work environment in which all employees are treated with dignity and respect. Discrimination based on race, color, religion, sex, sexual orientation, pregnancy, national origin, gender identity, ancestry, age, disability, military status, veteran status, or any other classification protected by law is completely unacceptable and will not be tolerated.

• Reports to: Director of Learning & Interpretation
• Department: Education
• Schedule: Full-time; benefits-eligible

SUMMARY

Coordinates all aspects of K-12, adult, and public group tours, including inquiries, recruitment, scheduling, communication, and tour logistics. Serving as the primary point of contact for schools, educators, and community groups, this position helps connect audiences with the Museum’s educational offerings, including field trips, group tours, and educational programming such as Stop the Hate.

This position works closely with staff across departments to support outreach and audience development efforts, oversees Museum Interpreters, and coordinates departmental volunteer participation to ensure high-quality visitor experiences.

The schedule is full-time, 40 hours per week, with some variability based on tour, event, and program schedules.

Duties & Responsibilities

Tour Coordination & Group Services

• Serve as the primary contact for all school, adult, community organization, and public tour inquiries.
• Guide prospective groups through the reservation process, providing information about tours, logistics, policies, and other relevant details.
• Coordinate scheduling, communications, and logistics for all group tours to ensure a seamless visitor experience.
• Maintain tour and group records within the Museum’s CRM database (Blackbaud Altru).
• Coordinate pre-visit communication, educational resources, accessibility requests, and on-site logistics with Museum staff.
• Collect visitor feedback and maintain tour-related documentation to support ongoing program improvement.

Outreach & Audience Engagement

• Support outreach to schools, educators, and community organizations to increase awareness of the Museum’s educational offerings.
• Assist in promoting educational programs and learning opportunities, including K-12 field trips, Stop the Hate, educator programs, and group experiences.
• Maintain communication with educators and community partners to encourage participation and strengthen relationships.
• Track inquiries, bookings, and participation data to support audience development efforts.

Interpreter Management & Department Support

• Schedule, support, and supervise Museum Interpreters in collaboration with the Director of Learning & Interpretation to ensure engaging and consistent tour experiences.
• Coordinate volunteer participation in public tours and educational programs.
• Assist with educational programs, special events, and public engagement initiatives.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Strong organizational and time-management skills, with the ability to manage multiple projects and priorities.
• Effective verbal and written communication skills with diverse audiences.
• Comfortable collaborating with, mentoring, and supporting staff or peer teams.
• Ability to work collaboratively with colleagues, volunteers, educators, and community partners.
• Flexibility and adaptability in responding to changing priorities and visitor needs.
• Strong attention to detail and a commitment to maintaining accurate records and information.
• Comfort using databases and technology systems; familiarity with Blackbaud Altru or a similar CRM platform is a plus.
• Experience with data entry and record management, or a demonstrated ability to learn new database systems.
• Ability to work independently and take initiative when appropriate.
• Strong critical-thinking and problem-solving skills, with the ability to manage competing priorities.
• Commitment to creating welcoming, inclusive, and accessible experiences for visitors, volunteers, and colleagues.

Education & Experience

• Bachelor’s degree in museum studies, arts, history, education, communications, nonprofit management, the humanities, or a related field; or 1-3 years of relevant experience; or a combination of education and experience that demonstrates the ability to succeed in the role.

Compensation

Salary commensurate with experience, along with full benefits including medical, dental, vision, and a 403(b) retirement plan with employer match.

How to Apply

Please submit a cover letter and resume, combined into a single PDF, to
hr@mmjh.org.
Only applications received via email will be accepted. No phone calls or snail mail, please.

In your cover letter, please tell us why this job interests you. Selected applicants will be reviewed by the Museum’s search committee, and a background check is required as part of the hiring process. Job posting is subject to change.

Equal Employment Opportunity

The Museum provides equal employment opportunity (EEO) to you and all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation, or other legally protected status. The Museum does not discriminate in hiring, training, compensation, benefits, promotion, transfer, discipline, or termination.

Non-Discrimination Policy

The Maltz Museum is committed to providing a work environment in which all employees are treated with dignity and respect. Discrimination based on race, color, religion, sex, sexual orientation, pregnancy, national origin, gender identity, ancestry, age, disability, military status, veteran status, or any other classification protected by law is completely unacceptable and will not be tolerated.

Reports to:  Museum Interpretation & Outreach Administrator 

Department: Learning & Interpretation 

Schedule:  Part-time, Monday-Friday mornings; occasionally weekends 

SUMMARY 

A part-time museum interpreter is responsible for facilitating engaging, inquiry-based tours for visitors, primarily K-12 audiences. Support a welcoming and inclusive visitor experience that encourages curiosity, reflection, and appreciation for the museum’s collections and the stories they represent. This is a public-facing role that requires adaptability and a passion for museum learning. 

Duties and Responsibilities: 

• Facilitate engaging, age-appropriate tours for K-12 school groups, using museum-approved content and inquiry-based strategies.  

• Communicate accurate and engaging information about the museum’s objects, installations, and exhibitions in a clear and accessible manner, all while using inquiry-based strategies and techniques. 

• Respond to questions and foster dialogue about the museum’s exhibitions and collections through facilitation and active listening 

• Support and assist with occasional educational programs and special tours beyond school audiences.  

• Greet and interact with visitors, creating a positive, inclusive, and engaging experience.  

• Stay up to date on current and upcoming exhibitions and museum updates. 

Skills and Qualities: 

• Clear and friendly communication skills, able to connect with visitors of all ages and backgrounds  

• Interest in history, art, or culture, with a willingness to learn more about the museum’s collections.  

• Flexible and open to adjusting tours and information based on visitor needs and questions. 

• Friendly and approachable demeanor, fostering positive interactions with a diverse range of visitors.  

• Able to manage time well and prepare for tours, while staying adaptable to changes as they arise. 

• Comfortable speaking to groups and encouraging visitor participation. 

Other Responsibilities: 

• May assist with front desk operations, including greeting guests and answering phone calls. 

COMPENSATION:  $18.00/hour 

To apply:  Please submit a cover letter with resume as a single PDF  to hr@mmjh.org. Only applications received via email will be accepted. No phone calls or snail mail, please. In your cover letter, please tell us why this job interests you. Selected applicants will be reviewed by the museum’s search committee, and a background check is required as part of the hiring process. Job posting is subject to change. 

Equal Employment Opportunity 

The Museum provides equal employment opportunity (EEO) to you and all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation, or other legally protected status. The Museum does not discriminate in hiring, training, compensation, benefits, promotion, transfer, discipline, or termination. 

Non-Discrimination Policy 

The Maltz Museum is committed to providing a work environment in which all employees are treated with dignity and respect. Discrimination based on race, color, religion, sex, sexual orientation, pregnancy, national origin, gender identity, ancestry, age, disability, military status, veteran status, or any other classification protected by law, is completely 

unacceptable and will not be tolerated.