The 2020 contest is now closed. To learn more about the annual scholarship contest, please contact program manager, Ben Becker at 216-593-057
Visitor Services Associate
SUPERVISOR: Director of Operations
SCHEDULE: Part-Time (10-15 hrs. week)
SUMMARY
The Visitor Services Associate acts as a customer service agent in all areas of the Museum relating to admissions, crowd flow, ticketing, Museum Store sales, general admission and members. The VSA will also show exemplary customer service for all front of house including front desk, Museum Store, galleries, special events, and assist in handling all issues related to visitor safety and comfort.
DUTIES & RESPONSIBILITIES
Greet, welcome and check in visitors, orient them to the Museum and the galleries available to tour.
Check-in guests upon arrival and review COVID protocols while in the Museum and exhibits.
Maintain a safe environment for visitors and staff.
Provide excellent front desk, museum store and overall customer service to guests.
Answer telephone ticketing reservation line and return voicemail messages and input visitor reservations.
Sell memberships and Museum Store merchandise.
Open and close the Museum.
Ensure information desk and museum store are well organized.
Provide accurate cash depositing and reporting.
Monitor front desk, exhibitions, and Museum Store throughout the day to insure protocols are being observed.
MINIMUM EDUCATION REQUIREMENTS
High School diploma, College preferred
MINIMUM EXPERIENCE REQUIRED
Two years’ visitor/guest services and retail.
Computer experience required
WORK SCHEDULE
Varies with Museum open hours, Wednesday through Sunday.
HOW TO APPLY
Please send your resume to Human Resources, Maltz Museum of Jewish Heritage, 2929 Richmond Rd., Beachwood, Ohio, 44122, hr@mmjh.org. No phone calls, please.
The Maltz Museum of Jewish Heritage provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
Visitor Services Associate
SUPERVISOR: Manager of Volunteers and Visitor Services
SCHEDULE: Part-Time (10-15 hours per week)
SUMMARY
The Visitor Services Associate acts as a customer service agent in all areas of the Museum relating to admissions, crowd flow, Museum Store sales and ticketing for groups, schools, general admission, members and VIPs. The VSA also demonstrates exemplary customer service for special events and assists in handling all issues related to visitor safety and comfort. The VSA acts as the coordinator for all front-of-house activities.
DUTIES & RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Provide excellent front desk, Museum Store and general program customer service
Open and close the Museum including cash registers at front desk and in Museum Store
Carry out all policies, procedures and practices for Volunteers and Visitor Services
Input data for ticket sales, information requests, etc.
Sell memberships and Museum Store merchandise
Coordinate ticketing and crowd-flow
Ensure Admission and Museum Store desks are well organized and promotional material is fully stocked and up to date
Troubleshoot computer problems and functions
Recommend ways to improve front-of-house processes
Maintain a cordial and open atmosphere for volunteers
Assist with set-up and management of private and special events
Maintain a safe environment for visitors, staff, and volunteers
Other duties as assigned
QUALIFICATIONS
High school diploma required, college preferred
Visitor/guest services, retail or work with volunteers requested
Excellent organizational skills
Great social skills for dealing with the public
Interest in working with diverse audiences
A collaborative team player
Strong customer service focus
Computer literate, database experience a plus
WORK SCHEDULE
Flexible. Varies with Museum open hours, evenings and weekends as needed.
HOW TO APPLY
To be considered for this position, send your resume to Human Resources, Maltz Museum of Jewish Heritage, 2929 Richmond Rd., Beachwood, Ohio, 44122 or hr@mmjh.org. No phone calls, please.
ABOUT THE MALTZ MUSEUM
The Maltz Museum celebrates culture and identity to encourage connection and promote a greater appreciation of Jewish heritage and the diversity of the human experience. A valued educational resource, personal stories of struggle, courage and creativity are brought to life through interactive exhibitions and thought-provoking programs.
The Maltz Museum of Jewish Heritage provides equal employment opportunity (EEO) to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, political affiliation or other legally protected status.
